Gaining a Competitive Advantage with Disability Inclusion Initiatives

Peer-reviewed article
(2014 Mar) Journal of Human Resources in Hospitality & Tourism, 13 120-145


This study examines disability inclusion initiatives as a strategy to gaining a competitive advantage, especially in industries with high turnover such as hospitality and retail. The author of this study used qualitative methods and collected data from two leaders in disability inclusion: Walgreens Co. and Mohegan Sun Resort and Casino. Disability inclusion has proven valuable to the aforementioned companies, in which persons with disabilities have exhibited strong loyalty, lower turnover, dependability and improved productivity, and workplace physical and psychological safety. Creating a disability-friendly culture that is favorable and supportive to employees with disabilities is vital in overcoming biases and stereotypes.